Terms & Conditions

Online World Solutions Ltd.
Last Updated: December 12, 2025

Welcome to Online World Solutions Ltd. (“we,” “us,” “our,” or “the Company”). These Terms & Conditions (“Terms”) govern your access to and use of our website onlineworldsolutions.ca, our services, and all related digital assets. By accessing the website or engaging our services, you agree to be bound by these Terms. If you do not agree, you must discontinue use immediately.

1. Definitions

For the purpose of these Terms:

• Client: The individual or business engaging Online World Solutions Ltd. for services.
• Services: Includes digital marketing, SEO, branding, social media marketing, AI solutions, consulting, web design, development, and any related service offerings.
• Deliverables: Any work product, content, design, code, documents, reports, or creative assets we produce.
• Intellectual Property (IP): All content, code, graphics, trademarks, concepts, and proprietary methodologies created or owned by Online World Solutions Ltd.

2. Acceptance of Terms

By accessing our website or purchasing services, you confirm that:

• You are at least 18 years old (or legally able to enter a binding contract).
• You will comply with all applicable laws and regulations.
• You agree to these Terms and our Privacy Policy.

3. Services Provided

Online World Solutions Ltd. offers, but is not limited to:

• Website design & development
• Branding and visual identity
• SEO and digital marketing services
• Paid advertising (Google, Meta, LinkedIn, etc.)
• Social media management
• Business & marketing consulting
• Agentic AI and custom software solutions

We reserve the right to modify, add, or remove service offerings at any time without notice.

4. Pricing, Payments & Billing Policy

4.1 Quotes & Proposals

All quotes, proposals, and project estimates are valid for 30 days unless stated otherwise.

4.2 Payment Terms

Clients may be required to pay:

• A non-refundable deposit before work begins.
• Milestone payments as outlined in a proposal.
• Full payment before final delivery of assets.

Accepted payment methods will be provided upon invoicing.

4.3 Late Payments

Failure to pay invoices on time may result in:

• Suspension of services.
• Late fees (for example, up to 2% monthly interest or as permitted by law).
• Withholding of deliverables, access, or intellectual property.

4.4 Refund Policy

Due to the nature of digital and creative services, all payments are final and non-refundable, unless explicitly agreed in writing by the Company.

5. Client Obligations

Clients agree to:

• Provide accurate, timely information needed to complete services.
• Supply required content (text, images, brand assets).
• Approve or provide feedback within reasonable time frames.
• Ensure they own or have rights to all materials submitted to us.

We are not responsible for project delays caused by incomplete or late client materials.

6. Intellectual Property Rights

6.1 Company IP

Unless otherwise stated in a signed agreement:

• All pre-existing IP, methodologies, code frameworks, and design systems remain the property of Online World Solutions Ltd.
• We grant clients a license to use final deliverables for their intended business purpose.

6.2 Client IP

Clients retain ownership of all original content they provide.

6.3 Transfer of Rights

Full ownership of website code, design files, or creative assets may require complete payment and an explicit written transfer agreement.

6.4 Portfolio Usage

We reserve the right to display completed projects in our portfolio and marketing materials unless the client requests confidentiality in writing.

7. Website Development & Digital Services

7.1 Development Timeline

Timelines provided are estimates and may change based on:

• Client responsiveness.
• Scope changes.
• Technical challenges.
• Third-party platform issues.

7.2 Revisions

Projects include a set number of revisions as outlined in the project proposal. Additional revisions or scope changes may incur extra fees.

7.3 Hosting & Maintenance

Unless included in the service agreement:

• Hosting, SSL, backups, and updates are not included by default.
• Clients are responsible for the ongoing maintenance and security of their website or may engage us under a separate maintenance plan.

7.4 Third-Party Tools

We may use third-party services (plugins, APIs, SaaS tools). Clients are responsible for:

• Associated licensing or subscription fees.
• Understanding limitations or risks of third-party technologies.

8. SEO, Marketing & Performance Disclaimer

SEO, digital marketing, and advertising results cannot be guaranteed, including:

• Search engine rankings.
• Lead volume.
• Sales performance.
• Return on investment (ROI).

Results vary based on competition, algorithms, budget, industry conditions, and client actions. The Client acknowledges that search engines and ad platforms frequently update their systems, and marketing outcomes involve variables beyond the Company’s control. We cannot guarantee specific outcomes or timelines.

9. Confidentiality

Both parties agree to maintain confidentiality regarding:

• Business strategies and plans.
• Proprietary information.
• Login credentials.
• Internal processes and project documentation.

Confidentiality does not apply to publicly available or independently obtained information.

10. Data Protection & Privacy

We process personal data in accordance with:

• Our Privacy Policy
• Canadian privacy laws (PIPEDA, PIPA)
• Other applicable international laws where relevant

For privacy-related concerns, contact us at info@onlineworldsolutions.com.

11. Limitation of Liability

To the fullest extent permitted by law, Online World Solutions Ltd. is not liable for:

• Loss of revenue, profits, or business.
• Website downtime or data loss.
• Errors caused by third-party tools or platforms.
• Damages resulting from cyberattacks or security breaches.
• Client misuse of deliverables.
• Failure or underperformance of marketing campaigns.

Our maximum aggregate liability is limited to the total amount paid by the Client for the specific service in question.

12. Indemnification

Clients agree to indemnify and hold Online World Solutions Ltd. harmless against any claims, damages, liabilities, or expenses arising from:

• Misuse of services or deliverables.
• Copyright or trademark violations from client-supplied materials.
• Unauthorized alterations to delivered work.
• Violations of laws or regulations by the client.

13. Termination of Services

We reserve the right to suspend or terminate services if:

• Payments are late or unpaid.
• The client engages in abusive, offensive, or unethical behavior.
• The project violates legal or ethical standards.
• The client breaches these Terms.

Either party may terminate a project with written notice. Fees for completed work and costs incurred up to the date of termination remain due and payable.

14. Third-Party Links & External Services

Our website may include links to third-party websites. We are not responsible for their content, privacy practices, or security, and we are not liable for any losses arising from the use of those sites.

15. No Guarantee of Availability

We do not guarantee 24/7 website availability or uninterrupted services. Maintenance, technical issues, or provider outages may occur.

16. Governing Law

These Terms are governed by the laws of the Province of British Columbia and applicable federal laws of Canada. Any disputes will be resolved in the courts of the applicable jurisdiction, unless otherwise agreed in writing.

17. Changes to Terms

We may update these Terms from time to time. Changes become effective once posted on this page. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.

18. Contact Information

If you have questions about these Terms or your rights, you can contact us at:

Online World Solutions Ltd.
Email: info@onlineworldsolutions.com
Website: https://onlineworldsolutions.ca
Business Address: 250-997 Seymour St, Vancouver, BC V6B 3M1