Privacy Policy
Online World Solutions Ltd. (“we,” “our,” “us,” or “the Company”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website onlineworldsolutions.ca, use our services, or interact with us in any way. By accessing our website or using our services, you agree to the practices described in this Privacy Policy.
1. Scope and Applicability
This Privacy Policy applies to:
- Our website: onlineworldsolutions.ca
- Subdomains, landing pages, and service-specific pages
- Digital marketing services, SEO services, branding services, AI solutions, web development, and consulting services
- Communication via email, contact forms, project intake forms, scheduling tools, and customer portals
This policy applies globally, but is primarily designed to comply with Canadian privacy laws, including:
- PIPEDA (Personal Information Protection and Electronic Documents Act)
- British Columbia’s PIPA (Personal Information Protection Act)
We also reference principles aligned with GDPR (EU General Data Protection Regulation) and CCPA/CPRA (California Consumer Privacy Act and related regulations) for users from those regions, but this page is for general information only and is not legal advice.
2. Information We Collect
2.1 Information You Provide Voluntarily
We collect personal information that you voluntarily provide, including but not limited to:
- Full name
- Business or organization name
- Email address
- Phone number
- Project details and business goals
- Billing and payment information (processed securely through third-party payment gateways)
- Messages, surveys, submissions, and testimonials
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information via cookies, analytics tools, and server logs, such as:
- IP address
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referral sources and exit pages
- Clicks, scroll actions, and user interaction patterns
2.3 Cookies and Tracking Technologies
We use:
- Essential cookies
- Performance and analytics cookies
- Advertising and retargeting pixels (e.g. Google Ads, Meta Ads, LinkedIn Ads)
- Heatmap and behavior tracking tools (if enabled)
You may disable cookies through your browser settings; however, certain site functions may be limited.
3. How We Use Your Information
3.1 Service Delivery
We use your information to:
- Provide requested services such as web development, SEO, consulting, branding, and AI solutions
- Create proposals, project roadmaps, and deliverables
- Communicate project updates and service-related information
3.2 Marketing and Communication
- Send newsletters, promotional content, and service updates (where permitted by law)
- Remarket to website visitors via advertising platforms
- Personalize content based on user behavior and interests
3.3 Business Operations
- Conduct internal analytics and performance optimization
- Support website functionality and security
- Comply with legal and regulatory obligations
3.4 Security and Fraud Prevention
- Monitor for unauthorized access or harmful behavior
- Verify identity where necessary to protect accounts and services
We do not sell personal information.
4. Legal Bases for Processing (GDPR)
For users in the EU/EEA, we process data under lawful bases such as:
- Consent
- Contractual necessity
- Legitimate interests (e.g. analytics, improvement, fraud prevention)
- Legal obligations
5. How We Share Your Information
We may share information with trusted third parties, including:
- Hosting providers and infrastructure services
- Email marketing and communication platforms
- CRM, project management, and analytics tools
- Advertising platforms (e.g. Google, Meta, LinkedIn)
- Payment processors
- Professional advisors (legal, accounting, or compliance partners)
- Contractors and subcontractors under confidentiality obligations
We do not sell personal data to third parties.
6. International Data Transfers
Your information may be transferred to servers located outside your province, state, or country. Where required, we use appropriate safeguards such as data processing agreements and standard contractual clauses.
7. Data Retention
We retain personal information only as long as necessary to:
- Provide our services
- Comply with legal and regulatory requirements
- Resolve disputes
- Maintain business records
Inactive user data may be anonymized or securely deleted after a reasonable retention period.
8. Your Rights and Choices
8.1 Canadian Users (PIPEDA/PIPA)
Subject to applicable law, you may:
- Request access to your personal information
- Request corrections or updates
- Withdraw consent where processing is based on consent
- Submit a complaint about our privacy practices
8.2 EU/UK Users (GDPR)
Subject to applicable law, you may:
- Request access, correction, or deletion of your personal data
- Object to certain processing or direct marketing
- Request data portability
- Restrict processing in certain circumstances
- Withdraw consent at any time (without affecting prior processing)
8.3 California Users (CCPA/CPRA)
Subject to applicable law, you may:
- Request information about categories of data collected and disclosed
- Request deletion of certain personal information
- Opt out of certain types of targeted advertising
To exercise any of these rights, contact us at info@onlineworldsolutions.com. We may need to verify your identity before responding to a request.
9. Security Measures
We implement administrative, technical, and physical safeguards designed to protect personal information, including:
- Encryption for data in transit and, where applicable, at rest
- Secure server environments and access controls
- Authentication procedures and role-based access
- Regular monitoring and vulnerability assessments
- Staff training and confidentiality agreements
No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.
11. Children’s Privacy
Our website and services are not intended for individuals under 13 years of age, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be effective when posted on this page. The “Last Updated” date at the top indicates the latest revision.
13. Contact Information
If you have questions, concerns, or requests relating to this Privacy Policy, you can contact us at:
Online World Solutions Ltd.
Email: info@onlineworldsolutions.com
Website: https://onlineworldsolutions.ca
Business Address: 250-997 Seymour St, Vancouver, BC V6B 3M1